Social Media Policy
378 Rhubarb Road QLD
Email- [email protected]
Ph – (07) 0555 5550
Downtown IT Mission Statement
Downtown IT’s mission is to use highly trained and motivated staff to provide highest quality ICT services to address the needs of our clients in all areas of computer and network design, configuration, administration and support
Social media has become an integral part of modern life. It keeps us in touch with friends and family, it informs us about our world, and it gives us a platform allowing us to be heard.
Social media can be a powerful force for good, and we want to encourage Downtown IT employees to use social media in positive ways. When you are online, we have three requests for you:
- Disclose your relationship to Downtown IT
- Protect Downtown IT
- Use common sense when posting
Social media is rapidly changing, and these policies evolve along with it. Check back frequently to make certain the policies haven’t changed to keep pace.
What do our policies mean? They mean that we trust you. We bring smart people into the Downtown IT family and we expect you to make smart decisions. This means that you are both the person in the best position to tell the world why Downtown IT is such an amazing place to be and the person best suited to protect Downtown IT from harm.
Use of Social Media
Downtown IT respects the right of employees to use social media for personal and professional purposes.
Employees are responsible for complying with company policies and procedures when communicating on social media. Employees are accountable for any information they publish online.
Employees are required to:
- Reveal their relationship with the company when commenting online on issues related to the company
- Respect the privacy of other employees and refrain from publishing photos of them without their consent
- Ensure any information they post related to the company is accurate
- Comply with the rules of the social media sites they use
Employees must not:
- “Pretext”, or pretend to be someone they are not online
- Speak on behalf of the company if they are not expressly authorized to do so
- Share confidential information about the company, its clients, stakeholders or suppliers
- Post comments or pictures that could harm the company’s brand, reputation or commercial interests
Access – Access to all social media sites associated with Downtown IT must be requested through and approved by, our social media site administrator.
Downtown IT and its employees maintain the confidentiality of all proprietary information. Proprietary information includes all non-public information that might be harmful to the company and its customers and business partners if disclosed.
Confidential information can include:
- Customer lists
- Supplier lists
- Pricing information
- Terms of contracts
- Company policies and procedures
- Financial statements
- Marketing plans and strategies
- Trade secrets
- Any other information that could damage the company or its customers or suppliers if it was disclosed
Downtown IT complies with the requirements of Australian and international privacy laws. All employees sign an agreement that contains provisions for information confidentiality and non-disclosure.
The company and its employees do not disclose any private, personal information of:
- Third parties
Employees store all personal information securely, mark it as confidential and store it only for as long as it is needed for the purpose for which is was collected.
When providing personal information, employees limit access to only those with a clear business need for the information.
Employees are required to report any breaches of privacy, including the loss, theft of or unauthorized access to personal information, to their manager.
Anyone can say anything on the internet. It is both the platform’s greatest strength and chief weakness. When you are posting on the internet, your integrity is on display for the entire world to see, so strive to be ethical, truthful, and decent.
- When you are posting about Downtown IT products, include the hashtag # Downtown IT. This lets people know that you are affiliated with Downtown Just putting Downtown IT in your biography is not enough!
- If you are being paid by Downtown IT to promote or endorse other organisations, you must disclose your relationship. This is true for employees, contingent workers, digital influencers, or agency members.
- If you have a vested interest in something you are discussing, be the first to point it out and be specific about what it is.
- Be yourself! Stick to your area of expertise. Only write about what you know.
- If you are leaving Downtown IT l, please remember to update your employment information on social media sites.
- If you talk about Downtown IT on any website or any form of social media, please use a disclaimer like this one: “All opinions are my own”.
Downtown IT expects its employees to help it safeguard all computer equipment and data against intentional malicious acts by individuals inside or outside the company. Cyber-security training is provided to all employees to ensure compliance with computer security policies.
The company safeguards against inappropriate access by individuals or groups untrained in correct company policies or procedures
The company does not use software for which it does not have a license.